MADE RIGHT,
OR MADE AGAIN.

Archonic doesn't hold stock. When you place an order, the exact tee you configured — design, size, colour — is sent to our print partner and produced for you specifically. A printed tee can't be put back on a shelf or sold to anyone else.

So our policy is narrow on purpose and we'd rather say so plainly than bury it: we do not accept returns or exchanges for change of mind, or because a size didn't fit the way you hoped. Please use the size chart on every product page before you order — it's there for exactly this reason. If you're between sizes or unsure, email us before ordering and we'll help you pick.

What we do cover, fully and at no cost to you, is anything that is our fault or the courier's.

You're entitled to a free replacement or a full refund if:

• the tee arrives damaged, torn, or stained
• the print is defective — cracked, faded, misaligned, or the wrong design
• you received a different size or colour from the one on your order confirmation
• you received the wrong product entirely
• an item you paid for is missing from the parcel

In every one of these cases you pay nothing further. There is no return shipping fee, and in most cases we won't ask you to ship the item back at all — a photo is usually enough.

• Change of mind — you no longer want the tee
• Wrong size ordered — the size delivered matches the size you selected
• Fit expectations — the tee matches the size chart but sits differently than you imagined
• Minor colour variation — screens render colour differently, and a small shift between the product photo and the garment is normal and not a defect
• Damage after delivery — wear, washing, ironing over the print, or anything not caused by us or the courier
• Items that have been worn or washed, unless the defect is one that could only appear on first wash and you tell us straight away

We also don't offer size exchanges. Swapping a size means printing an entirely new tee and shipping it both ways, and at our size that isn't a cost we can absorb. Please check the size chart before ordering — and ask us if you're unsure.

Email archonicstore@gmail.com within 48 hours of delivery with:

1. your order number (it's on your confirmation email and in My Orders)
2. a short description of what's wrong
3. clear photos of the item, including a close-up of the defect
4. a photo of the shipping label on the parcel

Film your unboxing. We strongly recommend a single, unedited video that starts with the parcel sealed and runs until the tee is fully out. For claims about missing items or transit damage, that video is often the only thing that can settle the question with our courier — without it we may not be able to approve the claim.

The 48-hour window applies to damage, defects and wrong items, because those are visible immediately. If a print fault only appears on the first wash, tell us as soon as it does and we'll still look at it.

• We acknowledge every claim within 2 working days.
• We aim to decide within 5 working days of receiving your photos. If we need to raise it with our print or courier partner it can take a little longer, and we'll tell you if that happens rather than going quiet.
• If approved, you choose: a free replacement printed and shipped at our cost, or a full refund including what you paid for delivery.
• If a replacement isn't possible — the design has been retired, or your size is no longer produced — we refund in full automatically.

Cancelling is free and always better than refusing a parcel at the door. How you do it depends on how you paid:

• Cash on Delivery orders — cancel yourself from My Orders any time before the parcel is dispatched. The button disappears once the order ships, because at that point it's with the courier and we can't recall it.
• Prepaid orders — email archonicstore@gmail.com with your order number. We cancel and refund in full if the tee hasn't been printed yet. We handle these by hand so that no refund is ever issued without a person checking it.

Move fast. Orders go to our print partner within seconds of payment, and printing can begin the same day. The earlier you cancel, the more likely we can stop it.

Cash on Delivery orders are part-paid: you pay 20% online when you place the order, and the courier collects the remaining 80% in cash at your door. Whether that advance comes back if you cancel depends on one thing — whether your tee had already been printed.

• Not yet sent for printing — we refund the advance in full. Expect it back in 5–7 working days.
• Sent for printing but not yet started — we'll try to stop it and email you the outcome within 2 working days. If we stop it in time, you get the advance back in full.
• Already being printed, or beyond — the advance is not refundable. The tee physically exists at that point, printed with your size and design, and we've already paid for it.

You can see where your order has reached at any time in My Orders. None of this applies if the tee arrives damaged or wrong — that's covered above, in full, regardless of print status.

If you refuse a Cash on Delivery parcel at the door, or the courier can't reach you after repeated attempts, the parcel comes back to us. We've paid to print it and to ship it both ways, and we can't resell it.

In that case the 20% advance is not refunded, and we may decline Cash on Delivery on future orders from the same account or address. Prepaid ordering stays open to you.

If you know you won't be available, please cancel from My Orders instead of refusing delivery — it costs you the advance either way only if printing has started, and it costs us far less.

• Refunds always go back to the original payment method, through our payment processor. We can't redirect a refund to a different card, account or UPI ID.
• We initiate approved refunds within 2 working days of approving the claim.
• The money typically reaches you in 5–7 working days after that. The exact timing is set by your bank or card issuer and is outside our control.
• Where a full order is cancelled or refunded, the delivery fee is refunded with it. The COD handling fee is refunded too.
• Refunds are issued in the currency you paid in. For international orders, any difference caused by exchange-rate movement between payment and refund is set by your bank, not by us.

If your tracking hasn't moved for 7 working days, or the courier has marked a parcel delivered that you never received, email us. We'll open a trace with the courier.

If a parcel is confirmed lost in transit, you get a free replacement or a full refund — your choice. Please raise it within 15 days of the last tracking update, as couriers close investigations after that and we lose the ability to claim.

Archonic is a sole proprietorship trading as “Archonic”. Everything on this page is handled by a person, usually the owner, at:

• Email: archonicstore@gmail.com
• Instagram: @archonic.shop
• Address: your business address

Nothing in this policy limits the rights you have under the Consumer Protection Act, 2019 or any other law that applies to you.